SHIPPING AND RETURNS
We currently provide UK and Worldwide shipping. If you are unsure about your shipping options please get in contact with us.
Kindly Note: We are only able to process returns on UK Domestic wide orders (see below for further details).
Please take time to review our policy.
UK & IRELAND STANDARD DELIVERY (3-5 WOKRING DAYS)
UK & Ireland Standard Delivery tracked and fulfilled by Royal Mail, Hermes or DPD. Delivered within 3-5 Business Days (Exlcluding Holidays and Weekends).
UK & IRELAND EXPRESS DELIVERY (1-2 WOKRING DAYS)
UK & Ireland Express Delivery tracked and fulfilled by Royal Mail, Hermes or DPD. Delivered within 3-5 Business Days (Exlcluding Holidays and Weekends).
INTERNATIONAL SHIPPING (7-14 WORKING DAYS)*
Standard International Delivery with tracking to the following regions ONLY*:
USA, Europe, Canada and Australia* fulfilled by DHL, FedEx, UPS or Parcelforce. Delivered within 7-14 Business Days (Exlcluding Holidays and Weekends).
INTERNATIONAL SHIPPING - REST OF THE WORLD (7-16 WORKING DAYS)**
Standard International Delivery (Rest of the World) with tracking to the following regions ONLY**:
All regions EXCLUDING USA, Europe, Canada and Australia** fulfilled by DHL, FedEx, UPS or Parcelforce. Delivered within 7-16 Business Days (Exlcluding Holidays and Weekends).
RETURNS & EXCHANGES
RETURNS & EXCHANGES
At this moment in time, we are only able to process returns and exchanges on UK/Domestic orders. We are working hard to extend our returns service to our customers worldwide and will update our policy in due course.
With this in mind please take time to review your order and our social media content to ensure that you are satisfied and are making a conscious decision about your purchase. In exceptional cases, we may offer a credit note for international customers requesting a return - please contact us via firstname.lastname@example.org.
UK/DOMESTIC RETURNS & EXCHANGES
If there is an issue with your purchase, please get in touch with us via email – Info@kandecollection.com
If you are not completely satisfied with your purchase, simply send the item to us in its original condition within 30 days of receipt of goods.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. Once we have received your goods, we will then proceed to exchange the item.
Goods will only be accepted for a refund or exchange if they are despatched within 30 days of delivery unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Please bear with us; we are working on providing a free returns service in the near future.
Delivery charges are only refundable where goods are faulty, and a refund is needed to be issued - Exceptional case.
Exchanges will be shipped out to you free of charge. You can exchange your merchandise for items of the same style in a different size or colour.
We recommend that customers return goods using Parcel2Go.com or Royal Mail.
Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first-class services.
Parcel2Go.com offers low cost discounted courier rates.
With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.